To Our Customers: Thank You

On behalf of Beacon Plumbing, I want to apologize to any of our loyal customers if we were late to our appointment with you during this past Thanksgiving week.

Last Monday in the Greater Seattle area we experienced unusually harsh weather which lasted through Thursday, Thanksgiving Day. Many of the people caught off guard by the snowstorm battled traffic jams for hours and hours on end on Monday only to go home to a cold house. By Thanksgiving Day many people suffered from broken pipes that had frozen during the 3 day cold snap when those same pipes began to thaw sprouting gushing leaks and forcing these people to shut off the water to their homes. Imagine facing a large group coming over to celebrate Thanksgiving at your home with no running water, or heat, or both. We understood the gravity of the situation for everyone who called in and desperately requested service.

We did the best we could, under the circumstances, to get out to as many of our customers as we could. It’s not as simple a matter to dispatch our technicians by assigning them to customers on a “first come, first serve” basis. We have to take into account the abilities of each technician, the distance they will have to travel, and we managed to dispatch as efficiently as we could reaching hundreds upon hundreds of people in the last week. Unfortunately, at times we could not get our technician to you in as timely a manner as we normally do. We take great pride in providing same day emergency services but sometimes circumstances and events are beyond our control.

We started early every morning and worked late every night. Yet, no one from the business office, to the shop, to the dispatchers, and especially our dedicated technicians, complained about the long hours. Some of our office staff stayed in a hotel near the office on the Monday it snowed because they knew the next day they would be needed in the office early in the morning.

We’re just now recovering from the sudden onslaught of so many people needing help. Our scheduling is beginning to return to some semblance of normalcy.

Please accept our apology for any inconvenience this may have caused you. If it’s any consolation, your patience, cooperation and understanding made it possible for many other people to enjoy the basics such as heat and hot water who otherwise would have been without during this Thanksgiving holiday.

Thank you.

William K. Cahill, President
Beacon Plumbing & Mechanical, Inc.